FAQ

Frequently asked questions

Are your products in stock and ready to ship?

Yes — anything not marked made-to-order ships within 1–3 business days.

Do you ship to my country?

We ship worldwide. Estimated delivery times are on our Shipping & Delivery page.

Will I pay customs or duties?

For some destinations, import duties may be collected by your local carrier on delivery.

What if my item arrives damaged?

Send a photo within 48 hours of delivery and we will replace it or refund you.

How do I track my order?

You will receive a tracking link by email as soon as your order ships.

How do I reach a human?

Email support@glowryme.com — a real person replies within 1 business day.